At OLR, a Technical Support Consultant is responsible for providing Oracle Retail software product knowledge to develop, enhance, and maintain OLR's clients application functionality. This position regularly communicates with clients by providing on-call support as needed in conjuction with our other support offices in Australia and the US.

Duties and Responsibilities include:

· Analyzing and defining client data conversion, interface, and application enhancement requirements
· Designing, building and testing application enhancements, modifications, and interfaces applications
· Logging, reporting, and resolving Oracle Retail application issues for clients
· Assisting in maintaining software development environment
· Supporting and troubleshooting client production environments
· Frequently performing knowledge transfer to client personnel regarding Oracle Retail applications, requirements, and functionality
· Performing go-live assessments to determine readiness of the system as well as client and support teams

Skills and Experience necessary include:

-Understanding of Oracle Retail solution technical concepts, integration points, and functional application knowledge
-Demonstrated sense of urgency and willingness to provide exceptional customer service
-High degree of initiative, accuracy, efficiency, and attention to detail
-Ability to juggle multiple priorities while maintaining a positive attitude under stressful circumstances
-Ability to be flexible and adapt to change in a complex global organisation
-High degree of initiative, accuracy, efficiency, and attention to detail
-Ability to juggle multiple priorities while maintaining a positive attitude under stressful circumstances
-Must have working knowledge of the following: PL/SQL, C / C++, Oracle ProC, Java (J2EE and swing), Oracle Forms, XML, or UNIX (shell scripting)

OLR is a global retail solutions specialised organization. OLR’s thorough understanding of the challenges facing retailers—and how to address them—results in a successfully partnership with clients worldwide. In our team of consultants, clients find the knowledge that designed and built the original Retek Solution, and the experience of having worked with every version since.

For additional information please visit www.olrretail.com and click on Careers.

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