Service Desk Advisor



£15,000 - £16,000 REF: 12477 BIRMINGHAM



· Providing a single point of customer contact for the order desk of a South Birmingham based Logistics company

· Processing customer orders, dealing with incoming emails, updating the system with the day to day transactions and providing KPI reports for customers across Europe

· You must have excellent verbal and written communication skills and outstanding customer service skills

· A professional and polite telephone manner is vital

· You will be able to work well under pressure, alone and as part of a team, have advanced IT skills and a flexible working approach

· Service working hours will be between 7.​00am and 7.​00pm, with a 37.​5-hour week.​ Additional out of hours 24x7 support will be required on a rota basis

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