As a telesales operator, you'll be working in a business or call centre, contacting potential customers by telephone. Your job is to try and persuade them to buy your company's goods and services, or at least accept a trial. You may also carry out market research.
Your working day is spent on the phone making outgoing calls based on a script. During each phone call, you're likely to:
• Describe the product benefits and any special offers.
• Give advice about how these may benefit customers personally. .
• Gather and document information about the customer.
• Enter your notes into a computer, including dates for follow up calls.
The work is fast paced and intense, and you have only a short amount of time to build rapport with customers and explain the features and benefits of the product.
• The average salary is £12,945, but can reach £16,300 in some regions.
• Successful telesales operators may earn between £18,000 and £23,000.

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