Birmingham office / office admin
Czech speaking Customer Service Advisor
Reference: 998708
The Company:
Our client, a leading UK retailer is currently looking to recruit a Czech and English speaker to join the Customer Service / helpdesk team to be based in their offices in the West Midlands.
OWN TRANSPORT IS ESSENTIAL
The Role:
This is an entry level role for Czech speakers with outstanding English language skills to join a fun and diverse customer service / helpdesk team. You will mainly be supporting the English team but will also be responsible for customers in the Czech Republic.
As a customer service / helpdesk advisor you will manage first level call handling from internal customers via telephone and email, involving accurate incident logging, initial investigation and incident resolution on both hardware and software, call management and escalation; monitoring all incidents to ensure they are resolved within the agreed service levels.
Candidate Profile:
You will be fluent in both English and Czech languages (spoken and written), enjoy helping people, be able to demonstrate a high level of attention to detail and be a good team player.
You will, ideally, have experience of supporting retail solutions, desktops and networks in a helpdesk environment and also have good analytical and problem solving skills.
Salary/Additional Information:
The salary for this position is £18,000. Coverage is provided via a shift pattern covering 364 days per year and currently includes working 2 weekends in 4. This pattern is under review and may change to meet business requirements.
Own transport is required, as the location is not easily accessed by public transport over the shift pattern.
Please send your CV by e-mail to apply for this position.
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International Language Communications is a leading specialist multilingual recruitment agency. Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website and register your details.